Creo Promotional Solutions FAQs

Find the answers to frequently asked questions!


When will my custom products order for my business be ready?

Screen printing, heat seal and embroidery on apparel typically take 2-3 weeks, rush services may be available. Promotional products such as pens, drinkware, cooler bags (hard goods) typically take 12 -15 working days, some suppliers ship faster. Some suppliers have rush services available. If you have an event date, please contact your sales rep and they’ll work with you to help meet your event date. . 

How will my branded promotional items be shipped?

It depends.  Typically hard good times will ship directly from the vendor direct to your location. Courier used will default to that of the vendors choosing. If you want orders shipped on your account, vs being billed for freight, it is possible with most vendors but needs to be noted at the time of the order.  Branded apparel goods are typically shipped from our local decorators via local couriers, or can be held for pick up at Creo. 

Do you ship custom products to multiple locations?

We do. If you have franchises in multiple locations, we can promptly and safely ship your order to whichever location you specify. 

Do you have a step-by-step order process I can track?

At the moment, no. However, you may keep in touch with us to monitor the progress of your shipment. Our friendly staff will be happy to keep you updated on your shipment details. Once an order ships you will be notified by our staff to let you know when it should be arriving at your location. 

Can I cancel or return my custom-branded products order?

No, once the proof has been approved, the order goes into production and cannot be cancelled.  However, there are exceptions. For example, if the product is damaged, it arrived in the wrong colour, or something else is wrong with your order, you can bring it to our attention. 

Can I get a physical sample of my corporate products before ordering?

If you would like to see a sample before ordering, no problem! Simply visit our showroom, which is stocked with thousands of promotional products for your viewing. The showroom is helpful if you want to see a product before making an order.

Can I get a price quote on specific business products before ordering?

Of course! Simply contact us on our website. Or better yet, if you want a more immediate response, you can call us at 403-287-2736 (Local) or 866-630-2736 (Toll-Free).

What type of payments do you accept?

We accept Visa, Mastercard, American Express, Cheques, EFT’s and online payments. 

What happens if my company-branded items are lost or damaged during shipping?

It depends. If the lost or damaged product is the result of the UPS carrier, it’s difficult to claim unless insurance has been paid for.  But if something happens to the item on our showroom floor prior to delivery, we will take the appropriate steps. 


If I have any other questions or concerns not answered here, who can I contact?

Your satisfaction is our primary concern. If you have any questions that have not been answered here, feel free to contact us via our website or by giving us a call at 403-287-2736 (Local) or 866-630-2736 (Toll-Free).

Promotional & Business Services

Do you have a minimum corporate or business product requirement?

Yes, but the minimum will vary depending on the item. For example, our 12-item minimum for hats and hoodies doesn’t carry over to office accessories and tradeshow handouts. Minimum order quantities are set by our vendors.  Rule of thumb, the lower the price, the higher the minimum order. 

Can I get my logo on my corporate products and accessories?

Yes, you absolutely can! We can imprint your logo on almost any corporate product or accessory that you can imagine! Everything from business card holders, beanies, and calendars, to plaques, bumper stickers, and mouse pads to name a few. 

Can you match the colour embroidery to my corporate logo?

Yes, we can. We offer custom manufacturing services to create personalized apparel for your business. As a result, we can match the colour embroidery to your logo for your business. We ask you to send your brand standards so we can follow them for every order. With embroidery, we will do a test run of the logo for you to approve the threads chosen prior to running the logo on the goods. 

How much does it cost to embroider my corporate products?

Embroidering is based on a couple of factors such as quantity, the stitch count per garment and thread colour modifications. You can expect to pay between $4 to $10 for standard size logos on items such as a uniform, polo shirt or  caps. Generally, this includes ~ 5,000 stitches but not the item itself. An item requiring more stitches (for obvious reasons) will cost more. When we quote you on the item you are interested in, we will quote you with the logo included.

Do you provide branded marketing products?

Yes, we provide millions of branded products. Each item is designed to promote your business while simultaneously offering utility and value. Some of our branded marketing products include:

  • Lockdown cardholders
  • Screen cleaners
  • Pens and other writing utensils
  • Phone wallets with stands
  • Coasters
  • Custom double-sided magnets
  • Keychains
  • Foam footballs and much more

Are there any business products that are environmentally friendly?

At Creo Promotional, eco-friendly, and socially responsible solutions are important to us. For this reason, we offer numerous environmentally-friendly and sustainable business products. Some of these include:

  1. Silkscreened organic lanyards
  2. Recycled cotton budget totes
  3. Tentree Apparel - plant a tree program
  4. Miir Drinkware - Give back program
  5. Drinkware produced from recycled plastics
  6. Bags produced with organic cotton and/or certified bamboo
  7. Klean Kanteen made from recycled stainless steel
  8. Karst - paper made from 100% sustainably recycled stone
  9. Attraction, Canadian Made using Upcycled Textiles, Organic Cotton & recycled Polyester
  10. Washable fanny packs made from plant fibre and much more!

If you are looking for sustainability, environmentally friendly and social responsibility options, please reach out.Some suppliers retail lines we partner with have reached a 100% sustainable business model, others are Certified B Corp’s, if you are looking for something specific, please discuss the details with your rep so we can align your marketing with your goals.

Branded Promotional Products

Can I add branding logos to business gifts?

You absolutely can! If you have a logo design, we can print it on our a large selection of business gifts. So whether you want your logo on a mug, water bottle, keychain, pen, laptop bag etc., the team will see to it you’re taken care of.

Do you offer branded product discounts?

It depends. We do offer clearance opportunities, promos, special items, etc. However, you must ask for these options. We work with numerous vendors so we can offer many products and price points. Therefore, you’ll have to give us a price range of what works best for you, or product spec’s you’d like us to meet. . In this way, we can work with you to help get the deal that matches your budget. Large volume orders do receive discounted pricing. Exact pricing varies by supplier/item, please discuss the specifics with your rep. 

Which corporate products are available for customization?

We offer numerous products for customization. A small selection of top selling categories are outlined below:

  • Corporate Apparel (Jackets, polos, dress shirts, hoodies, Tshirts)
  • Headwear (Caps & Toques)
  • Backpacks / Laptop bags
  • Notebooks / Journals
  • Drinkware
  • Desktop accessories
  • Speakers
  • Powerbanks
  • Tools
  • Pens
  • Lunch coolers
  • Padfolios
  • Custom socks


What are the benefits of buying custom promotional products from you?

We treat each shipment and delivery as a top priority! This dedication to customer service means your shipments will be delivered on time and on budget. Moreover, our delightful staff are happy, upbeat, and an absolute pleasure to work with! You won’t want to go anywhere else for your custom promotional products needs after experiencing working with us! Check out our 5 Star Ratings on Google.

Here are some additional benefits of choosing Creo Promotional:

  1. Knowledgeable, patient, experienced and friendly staff
  2. High-quality product, we specialize in high end corporate gifting
  3. See sample products at our showroom before ordering
  4. The showroom is stocked with thousands of promotional products
  5. Personalized customer service
  6. Reliable staff that comes through for you in a pinch!
  7. Great prices, always looking for price/value/quality combination
  8. Attention to detail 
  9. Highly responsive 
  10. Committed to represent your brand properly and professionally, according to your brand standards

Which promotional products are most effective for business?

This could depend on the nature of your business but here are some of the most popular / effective promotional products for your consideration: 

  • Water bottles
  • Mugs (desk and travel)
  • Lanyards for identification and tradeshows
  • Tote bags / Grocery Bags 
  • Mobile accessories
  • Notebooks
  • Hats
  • Pens
  • T-shirts/Hoodies

Custom Uniforms

How much does a custom uniform cost?

It varies based on the order. Please reach out and we’ll discuss your needs and provide you with a quote.

How do I pay for a custom uniform?

You can pay with Visa, Mastercard, or American Express. Or come visit our showroom at 2440 - 91 Ave SE, Calgary, AB, T2C 5H2, and make your payment in person. 

Do you provide custom uniform packaging?

Yes, if you require a custom uniform package for your team, we’ve got you covered. We offer custom uniform packaging for your staff that will add trust and credibility in the eyes of your customers. 

Can I provide my own custom uniform design?

Yes, you can! If you already have a custom uniform design, simply notify us of your desire. From there, we will take your design and embroider it on your custom uniform on your behalf. 

What types of custom uniforms do you supply?

At Creo Promotional Solutions, we offer many custom uniforms for all your staffing needs! Our custom uniforms provide your team with continuity and professionalism. Whether your workforce consists of installers, sales representatives, tradespeople, or anything in between, we can help! 

Here are just a few of our custom uniform industries:

  • Museums
  • Zoos
  • Education
  • Restaurants
  • Hotel and hospitality 
  • Warehouse, delivery, logistics, and more

Custom Corporate Apparel

How much does custom apparel cost?

This will depend  on your order details, freight is based on weight, size of parcels and  quantity of parcels being shipped. 

How do I pay for custom corporate apparel?

You can pay via EFT, by cheque or credit card. 

Do you provide custom apparel packaging

Yes, some of our vendors do. Ask one of our sales representatives about custom apparel packaging to learn more. 

Can I provide my own branded apparel design?

You absolutely can! In fact, it’s encouraged. If you already have a design or logo you would like us to embroider on your custom apparel, simply inform us, and we will take care of the rest! 

What types of corporate apparel do you supply?

At Creo Promotional Solutions, we offer numerous corporate apparel options. Some of our corporate apparel items include:

  • Polo shirts
  • T-shirts (Long and short sleeve)
  • Button-down shirts (Twill, dress, and denim)
  • Sweaters (Cotten, fleece, knit, hoodies)
  • Jackets (winter, rain, wind etc)

Are there specific fonts you use for embroidery?

We utilize numerous in-house fonts based on the business, apparel, or accessory. However, if you have a particular font in mind for your custom shipment, we can also accommodate your typeface by creating a DST file for you. 

What is your current turnaround? If I need my order Custom Apparel quickly, what can I do?

Turnaround times vary throughout the year.  Typical times are approximately 2 weeks, this will be affected by where we are sourcing your apparel, if it comes from a warehouse in Toronto or Montreal, it will take longer than if we source product from BC or Alberta. Busy seasons in our industry tend to be in early spring, a few weeks before Stampede and November/December, timelines will lengthen during these times.   If you need your custom apparel promptly, we also offer Rush services at an additional cost (please note rush service can be suspended from time to time when our decorators are working at full capacity.) Talk to your rep about your event date. 

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